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In this article, we have provided some of the major Troubleshoots for HP OfficeJet Pro 9020. If your printer is not working, Scanning or printing, this article will provide solutions or fixes for these issues. It also brings forth an explanatory solution to elucidate how to print wirelessly from a computer. And one can learn how to change cartridges and fix “offline errors” by reading it thoroughly. Also, if you are looking for a manual to update your HP OfficeJet Pro 9020 printer, this article will help you a lot.

In a previous article, we have already given a detailed review of HP OfficeJet Pro 9020. In that article, we have mentioned all the features and functionalities of this printer. But sometimes, one could feel overwhelmed due to so much to know to use this printer properly. Therefore, there is a need for lucidly explained solutions to most asked problems. Through this article, we have tried exactly to cater to this need.

Troubleshooting & Frequently Asked Questions About HP OfficeJet Pro 9020

My HP OfficeJet Pro9020 printer is not Printing. How to fix it?

“Printer is not printing” is a frequent issue that affects HP printer owners. This problem can be caused by different reasons, including connectivity problems to malfunctioning setups, or drivers. If you’re looking for a solution, try the solutions below by the following suggestions. They can assist you in fixing the issue that caused your HP printer that isn’t printing.

Follow the steps below to resolve this issue: –

  • Make sure your printer tray contains enough appropriate sheets.
  • Make sure there are no jammed papers or stuck papers.
  • Remove any paper stuck or jammed.
  • Ensure that your printer ink or toner isn’t empty.
  • Replace any empty toner or ink with a brand new one.
  • Click on the control panel and select “Devices & Printers“.

How to fix HP Officejet Pro 9020 Printer “Offline Error”?

If you’ve experienced the error code, this could be quite frustrating. It’s not a sign that your printer is damaged, however. A printer that is offline means that is unable to be in contact with the machine that is sending printing jobs.

It is true that a printer that is offline can’t take on new print jobs or handle them, therefore it is recommended to stop any print jobs until you have resolved the problem. Do not send any additional printing requests to your offline printing device until after you’ve completed our troubleshooting instructions. If you have print jobs waiting in the queue for printing it is possible that you need to deactivate the print jobs until you are online. Let’s look at the issue and how you can get back on the internet and print.

fix offline error for hp officejet pro 9020

You can fix your HP Officejet Pro9020 printer if it isn’t online using the following procedure

  • Reboot your printer and computer.
  • Restart your wireless router.
  • Check now if your printer is available online or offline.
  • If your printer is still offline, move on to the next step.
  • Go to Printers and access your device settings.
  • Right-click on the name of your printer and choose ” Use Printer Online“.
use printer online

My HP OfficeJet Pro9020 printer is not working. How to fix it?

It’s a very typical issue you might have to deal with on the HP printer. But you don’t need to fret about this issue. In the case of your printer, you might encounter this problem due to an outdated driver or other reasons. There’s no problem, you can resolve this issue without too much effort.

These steps can be used if your printer stops printing

  • Turn on your computer, and then go to the control panel.
  • Get the Printers and Devices.
  • The name of your HP Officejet Pro will be displayed.
  • Select the option – Set as Default Printer.
  • Next, remove the HP Officejet Pro9020 driver from your PC.
  • Choose the right printer driver for your operating system.

How do You Change the Cartridges on Your HP OfficeJet Pro9020 Printer?

This is a well-known problem that occurs with HP ink printers, which many users encounter frequently during their lifetime that their devices. If you’ve been fortunate enough to not have encountered this issue to this point, it’s not the best reason to rejoice. As long as you print frequently or rarely the likelihood is that you’ll encounter a stuck printer the cartridge cradle in time or at a later point.

There is a myriad of reasons why the HP printer cartridge can get trapped on its right-hand side.

Sometimes you need to change the ink cartridges to fix this issue. If any ink cartridge gets damaged or depleted, you need to change it to prevent you from getting low print quality.

  • Turn on the printer.
  • Open the front door.
  • The cartridge access door can be opened.
  • To release the cartridge, press the front and then pull it out of the slot.
  • Take the cartridge out of its packaging.
  • Slide the cartridge into the empty slot using the color-coded alphabets to guide you. Check that the color-coded letters on the cartridge match the ones on the slot.
  • For each cartridge that you want to replace, repeat steps 3 through 5.
  • Close the cartridge access doors.
  • Close the front door.

 How can you print wirelessly from your computer with the HP OfficeJet Pro9020 printer?

Printing loads of documents could be very handy if you know how to print wirelessly from your computer, tablet, and smartphone. But most printers do not provide wireless printing functionality. Luckily HP Officejet Pro 9020 provides the features to print documents wirelessly using your device.

Wi-Fi Direct allows you to print wirelessly from any device, including a smartphone, tablet, or computer.

Guidelines to Use Wi-Fi Direct

1. Check that the software is installed on your mobile device or computer.

2. Make sure that you have the HP printer software installed on your computer.

3. Connect to Wi-Fi Direct first, then install the HP printer software. When prompted by the printer software, select Wireless to choose a type of connection.

4. Make sure that you have installed the compatible printing app on your mobile device. For more information, visit the HP Mobile Printing website at You might be directed to HP Mobile Printing in another country/region, or language if a local version is not available.

5. Turn on Wi-Fi Direct to your printer.

6. The same Wi-Fi Direct connection can be used by up to five computers or mobile devices.

7. Wi-Fi Direct is compatible with printers connected to computers via a USB cable, or to networks using wireless connections.

8. Wi-Fi Direct cannot be used to connect to the Internet from a computer, mobile device, or printer.

To activate Wi-Fi Direct

1. To open the Dashboard, swipe or touch the tab at top of the screen from the printer control panel. Next, touch (Wi-Fi Direct).

2. Touch (Settings).

3. If Wi-Fi Direct appears off, touch Wi-Fi Direct to turn it on.

To modify the connection method

1. To open the Dashboard, swipe or touch the tab at top of the screen from the printer control panel. Next, touch (Wi-Fi Direct).

2. Touch (Settings)

3. Click on the Connection Method button and select Automatic or Manual.

  • Automatic is selected during the Wi-Fi Direct setup of the printer. The mobile device automatically connects with the printer.
  •  Select Manual during Wi-Fi Direct setup. If this was the case, either acknowledge the connection on the printer’s display or enter your printer PIN from your mobile device. When a connection attempt is made, the printer will provide the PIN.

How do I update the HP OfficeJet Pro9020 printer?

Regular updating of your printer is essential to ensure it keeps printing regularly. You either can update your manually or set it to update automatically. Here, we will tell you about both methods. If the printer is connected via a network and Web Services are enabled, it will automatically check for updates.

To update your printer using the printer control board

  • Touch or swipe the tab at the top of your screen to open the Dashboard.
  • Touch Printer Maintenance.
  • Touch Update your printer.
  • Touch Get Printer Updates Now

To update your printer using the printer control board

  • Touch or swipe the tab at the top of your screen to open the Dashboard.
  • Touch Printer Maintenance.
  • Touch Update your printer.
  • Touch Get Printer Updates Now

This allows the printer to check for updates automatically

  • To open the Dashboard, swipe or touch the tab at top of the screen from the printer control panel. Next, touch (Setup).
  • Touch Printer Maintenance
  • Touch Update the Printer
  • Touch Printer Update Options
  • Choose Install Automatically (Recommended), Alert When Available, or Don’t Check

 My HP OfficeJet Pro9020 Printer is Not Scanning. How to fix it?

HP Officejet Pro 9020 is the best printer to deliver quality scanning. Still, Sometimes the scanner might not scan when you use it for scanning. You don’t have to worry about this. Here we have brought you the best solution to fix this issue permanently. Follow the steps below to fix it quickly and easily

  • Turn off your HP Officejet Pro9020 printer.
  • Take out all USB cables from your printer.
  • Stop all running programs
  • Turn off your computer and unplug the power cable.
  • Check that all settings are correct before you turn on the printer
  • Use a USB cable to connect your printer to the wall outlet.
  • Turn on your computer, and then connect it to your printer.
  • Scan a document by opening it.


HP OfficeJet Pro 9020 is one of the popular printers, used by thousands of users across the globe. Most of the users are still unaware of most of the functionalities of this Printer. That’s why they ask various questions on numerous internet forums. To curate this article, we have compiled the questions asked on those internet forums.

So, now you have got troubleshoots for some of the mostly asked problems, but if you still facing any issue connect to us without any hesitant through chat box or Gmail.

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